Customer Satisfaction of Pharmacy Services of Tertiary Care Hospital: A Review

Purpose: One of the key elements in ensuring global standard healthcare is customer satisfaction. Hospitals take happiness very seriously and often update their services based on patients' are one setting where pharmacy particularly vital since they significantly impact general treatment. A department can provide a wide range services, including dispensing distributing medications, compounding, instruction use review, adverse drug reaction monitoring, providing evidence drugs. High satisfaction may be an indication effective pharmacist performance, which anticipates having favourable medical care. The purpose study to review with at tertiary centres make recommendations for improvement. Design/Methodology/Approach: research article used papers, textual analysis keywords, abstracts identify areas that required further investigation. These articles from national international journals. Secondary data collected educational websites publications. Research sources like Google Scholar, doctoral theses, Gate, academia, Shodhganga gap. ABCD highlights aspects research. Qualitative conducted using keywords "customer satisfaction, pharmacist, experience, pharmaceuticals, "health care online articles, journals, publications, variety linked portals. Findings/Result: There have been various studies consumer pharmaceutical but there has little particular components contribute among customers. majority literature indicated looking into levels focus elderly patients, first-time visitors, medication counselling specifically absence pharmacist-patient interactions availability. Originality/Value: This paper gratification affecting large academic institutions. augments value growing this field. Paper Type: Review Paper.